Legal

Refund Policy

Last updated: July 07, 2026

This Refund Policy applies to all paid subscriptions to Tourly, operated by Bugs Monkey. Please read this policy carefully before subscribing.

    Summary: We offer a 7-day free trial so you can evaluate Tourly risk-free. After the trial, we offer a 7-day refund window for new subscriptions if you are not satisfied.
  

1. Free Trial

All new accounts receive a 7-day free trial with full Pro-level access. No payment is required during the trial period. We encourage you to fully evaluate the Service before subscribing to ensure it meets your needs.

2. Refund Eligibility

You may request a full refund under the following conditions:

You are requesting a refund within 7 days of your first paid subscription charge
You have not previously received a refund for Tourly
Your account is in good standing and has not violated our Terms of Service

    Note: Refunds are not available for renewal charges on existing subscriptions. If you do not wish to renew, please cancel your subscription before the renewal date.
  

3. Non-Refundable Situations

Refunds will not be issued for:

Renewal charges on existing subscriptions (monthly or annual)
Partial months or partial years of service used
Requests made more than 7 days after the charge date
Accounts suspended or terminated for violating our Terms of Service
Change of mind after the 7-day window has passed
Annual plans after 7 days from the date of purchase
Unused trace events or scripts within a billing period

4. Annual Plans

Annual subscriptions are eligible for a full refund within 7 days of purchase. After 7 days, annual subscriptions are non-refundable. If you cancel an annual subscription after the refund window, you will retain access until the end of the annual period but will not receive a prorated refund.

5. Plan Downgrades

If you downgrade to a lower plan, no partial refund will be issued for the difference. Your current plan remains active until the end of the billing period, after which the new lower plan takes effect.

6. Service Outages

If Tourly experiences a significant service outage (defined as complete unavailability for more than 24 continuous hours in a calendar month), you may be eligible for a prorated credit at our discretion. This credit will be applied to your next billing cycle and is not redeemable for cash.

7. How to Request a Refund

Email hello@bugsmonkey.com with the subject line: "Refund Request — Tourly"
Include your registered email address, the Razorpay Payment ID or Stripe Session ID from your invoice, and the reason for your refund request
We will acknowledge your request within 2 business days
If your request is approved, the refund will be processed to your original payment method within 5–7 business days

8. Refund Processing

Approved refunds are processed as follows:

Razorpay payments (INR) — refunded to the original UPI ID, card, or bank account within 5–7 business days
Stripe payments (USD) — refunded to the original credit/debit card within 5–10 business days depending on your card issuer

We have no control over the processing time on the payment provider's or bank's end.

9. Chargebacks

If you initiate a chargeback with your bank or card provider instead of contacting us first, we reserve the right to suspend your account pending resolution. We strongly encourage contacting us directly — we are committed to resolving payment issues fairly and promptly.

10. Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of Tourly after changes constitutes acceptance.

Contact Us

For refund requests or billing enquiries:

Bugs Monkey
Email: hello@bugsmonkey.com
Response time: Within 2 business days